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Boarding FAQs

What food will you feed my dog?

We do not provide food. We ask that the dog’s regular food be brought in for feeding. Keeping a dog on their regular diet will lessen the chance of an upset stomach while they are here with us. To accommodate any special dietary needs we do have a refrigerator, freezer and microwave available. We can accommodate a variety of diets including wet, dry, dehydrated or raw.

How often will you feed my dog?

We feed breakfast 7am – 8am, lunch or snack at noon and dinner 6pm – 7pm. We will accommodate special feeding times for medical reasons. An additional fee of $10.50 per night may be added if your dog requires special feeding requirements that do not meet our time constraints. Each case will be discussed and agreed upon prior to the date of your reservation.

Can you accommodate feeding separate?

Yes. We will feed dogs who share a room separately or monitor them as requested during their stay.

How often does my dog go outside to go potty?

All dogs are let out to go potty a minimum of 6 times a day. These 6 outs are distributed evenly between the hours of 7am and 9pm daily. If the dog is elderly or has a specific health issue we can accommodate their potty break schedule based on their personal requirements.

My dog needs to get medication. Do you charge extra to administer it?

We do not charge extra to administer medication unless an extreme number of medications need to be administered and requires additional time above our regular routine. An additional fee of $10.50 per night may be added if your dog requires special requirements that do not meet our time constraints. Each case will be discussed and agreed upon prior to the date of your reservation.

My dog is diabetic. Do you administer the shots?

Yes. We are able to administer insulin shots to diabetic dogs. Shots must be administered between 7am – 8pm. If the dog receives their shots before or after these hours we ask you to adjust their schedule to fit our availability.

What happens if my pet gets sick while he is boarding?

If a dog becomes ill during their stay we will do our best to contact the owner or their emergency contact immediately. Upon owner request we will contact their regular veterinary office and transport the dog at no cost to the owner. If the owner’s regular veterinary office is not open and the dog requires emergency veterinary care we will transport the dog to VCA Great Lakes Veterinary Specialists on Richmond Road in Bedford Heights. We are not responsible for any costs associated with veterinary care.

Do you take the dogs for walks or have special play time with them? Does this cost extra?

All of our overnight guests receive around two hours a day of one-on-one time with our kennel technicians in addition to their normal potty break schedule. There is never a fee for this service. Daycare services are available at a discounted rate for our boarding clients. We also provide enrichment training, obedience training and Park Walks for an additional fee and based on trainer/specialist availability.

Does my dog get put outside to potty with other dogs?

All kennel guests are let out one room at a time, so only dogs from the same family will go outside together.

How often do you clean the rooms?

Cleanliness is a top priority in our facility. Our overnight rooms and common areas are cleaned once a day with extra cleaning as needed. Our cleaning process consists of washing the walls, the door, and the floor of each overnight room and giving each dog a fresh bowl of water. When a dog checks out of our facility we completely disinfect the area to prepare it for the next overnight guest. Our regular cleaning routine also includes laundering of bedding, washing of bowls after each meal, vacuuming and mopping of all common areas.

How do you clean your outdoor areas?

We are diligent about picking up after every dog. This allows us to keep track of the dog’s bathroom habits. It also helps us maintain a clean outdoor area. Along with picking up after every dog, we use an animal specific disinfectant twice a day and hose once per day, weather permitting.

What if my dog is sensitive to cleaning supplies?

If a dog has sensitivities to cleaning supplies we will do a light cleaning once a day, with additional cleaning as needed. This includes vacuuming, laundering, washing of food bowls, and giving fresh water. We do offer an organic solution to clean up any dirt or mud.

My dog likes to sleep in her crate at night.

We like to keep the same routine that the dog has at home. This helps reduce stress and allows us to maintain the dog’s regular sleeping pattern. A crate can be brought from home or we can provide one as needed.

What is included in the boarding fee?

Our kennel guests will receive six potty breaks and around two hours of one on one interaction with our kennel technicians a day. They will have access to fresh water and we will maintain their regular feeding schedule.

What should I bring for my dog?

The only item we require owners to bring is food because we do not want to change the dog’s diet. Additional items such as bedding and toys that may provide comfort to the dog are always welcome. We have stainless steel bowls and bedding that we can provide for our guests. We ask that bowls are not brought from home unless your dog requires a special feeding bowl such as a slow feeder or bowl riser.  Any belongings that you bring in for your dog will be labeled with a permanent marker using your last name or your dog’s name.  This includes bedding, toys, food containers, scoops, medication, carriers and/or baggies of treats.

Do I need a reservation?

Yes. A reservation is required. You may request a boarding reservation through the Client Portal or call the store at 440-708-1364.

Does my pet need to be vaccinated? What if they have health issues?

Yes. We require vaccinations for Rabies, Leptospirosis, Bordetella, and Distemper-Parvo. We require a negative fecal examination within sixty days prior to the very first boarding visit and every year after that. If the dog has health issues and the vet is not comfortable or willing to vaccinate, we require a written letter or verbal confirmation from the veterinarian. Once we receive this, waivers can be signed for all vaccines, except the fecal examination.

What is your cancellation policy?

We do require a minimum of 72 hours notice for ALL cancellations.  If 72 hour notice is not given you will be charged a $50.00 cancellation fee regardless of the length of your stay.

Can I tour your facility before booking a reservation?

We encourage a tour of our facility prior to the dog’s first visit. A tour can be given any time during our store hours.

Do you have any age or health restrictions for boarding?

We do not have any age or health restrictions. We ask that if a dog is elderly or has health restrictions we evaluate them and review any special instructions prior to their stay. If their needs are not something we can accommodate in our facility we can discuss further options.

I have a multiple dog household. Can they stay in the same room together?

Dogs must live together to share a room together. Up to three large dogs or four small dogs can board in one room. There is an additional fee for three or more dogs per room.

Can I check in on my dog while I am away?

We encourage owners to call and check in on their dog as much as they would like.  We do offer an All About My Day e-mail or text update service for an additional fee.

What hours are you there?

A kennel technician is onsite with the dogs from 6:45am until 9:00pm.

What size are the rooms?

Each room is 44 square feet. The dimensions are 5 1/2′ x 8′. The room height is either 6′ or 8′.

Daycare FAQs

How does daycare benefit my dog?

Doggy Daycare benefits dogs in many ways. Puppies that begin Doggy Daycare at an early age learn bite inhibition from the other dogs. They learn what is gentle and appropriate play and interaction from the older dogs. Dogs that attend daycare learn important social and communication skills within the pack. Doggy Daycare can help shy or timid dogs become more confident by allowing them to build positive relationships with the pack and the staff. High energy dogs receive an extra outlet for all of their pent up energy by playing with the other dogs.

What happens during the temperament test?
All dogs must pass a temperament test prior to attending Doggy Daycare. All evaluations are graded equally based on the dog’s reaction to different stressors and triggers away from the owner. In addition the test includes a dog to dog trial and trial day of daycare to be sure that daycare is a good fit for the dog. When a dog passes the temperament test the dog is assigned a colored coded collar. The different colored collars help the daycare attendants get to know each dog and their personality.
What happens if my dog does not pass the temperament test?

Dogs that do not pass the temperament test will not be permitted to attend Doggy Daycare. A re-test, at no additional cost, will be considered if there are positive changes in the dogs behavior due to training and/or outside socialization.

Does my dog need to be spayed or neutered to attend Doggy Daycare?

Yes. All dogs over the age of six months must be spayed or neutered to attend Doggy Daycare. Dogs that have been recently spayed or neutered must wait approximately two weeks, or until their sutures have been removed, to attend Doggy Daycare.

Do I have to commit to a specific schedule?

No. But we do request that a reservation is made at least 24 hours prior to bringing a dog to Doggy Daycare, as our spaces fill up quickly. Standing Doggy Daycare reservations are available for your convenience. We also request that in the case of a cancellation, we are notified to accommodate other dogs into daycare. During peak capacity periods you will be required to pay for your daycare reservation if you do not cancel by 8:00am the day of the reservation.  To make a reservation you may do so through our Client Portal or by calling the store at 440-708-1364

Do dogs of all sizes play together?

No. We provide separate daycare areas for large and small dogs, both with their own outdoor area. The designated daycare for each dog is chosen based on their size and temperament during the temperament test. Dogs that are on the cusp of large and small vary, and their designated daycare depends on their temperament.

How secure are the play areas?
Play areas are secured with six foot fences. Whether indoors or outdoors, dogs are always monitored.”

Is my dog supervised?

Yes. Daycare attendants are trained to identify dog behaviors and communications. They use their knowledge to interact with and monitor the pack. The safety of the dogs is our priority! Daycare dogs are supervised at all times indoors and outdoors. To keep the pack at a manageable size, we add more attendants. There is one attendant for every sixteen dogs in the Large Dog Daycare, maxing out at 48 dogs. There is one attendant for every twenty dogs in the Small Dog Daycare, maxing out at 40 dogs.

Does my dog get to go outside?

Yes. Each daycare area has a designated outdoor area. Dogs in Daycare get unlimited outdoor time while also being supervised by the attendants. Although, during adverse weather conditions, their time outdoors is limited.

Does my dog have access to water?

Yes. Water is available in the daycare area at all times.

Does my dog get treats in Doggy Daycare?

No. We do not allow food or treats in the play areas while Doggy Daycare is in session. Dogs have the opportunity to receive food or treats provided by either their owner or All About Dogs  between 12pm and 1:30pm during a mid day break we call ‘Naptime’. This period is a mandatory break for all daycare dogs to rest and receive their provided lunch or treats.

Are toys allowed in Doggy Daycare?

No. Toys are not permitted in the play areas while daycare is in session. However, when the weather is warm we provide baby pools in the outside areas for the dogs to splash and jump in.

Do the dogs ever fight or get hurt?

We do not allow aggressive dogs into Doggy Daycare. The temperament test of each dog helps us understand how the dogs will react in daycare, however, rare altercations do happen. Just like humans, dogs can have off days too. The staff at All About Dogs is educated in the communications of dogs. Daycare attendants monitor the behavior and interactions of the dogs to identify and prevent altercations from happening.

How do you discipline the dogs?

All About Dogs does not support harsh or harmful discipline, restraint, or management. Our goal is to provide a safe and positive environment for play. Our staff is trained to identify different dog behaviors and communications. Dogs displaying negative behaviors are often given a ‘time out’ until the dog regains an acceptable energy level. Similar to receiving a ‘time out’, attendants may also walk a dog on a leash helping the dog calm down. Daycare attendants do keep a water bottle on hand at all times for use in managing the group.

What happens if my dog gets injured?

Wrestling and nipping at each other is all a part of dog play, therefore the risk of scrapes and scratches will be ever present. Whether it is from rough play or an altercation with another dog, if a dog is injured a manager is immediately notified to evaluate the situation. From there the managers notify the owners and take necessary steps to care for the injured dog. In house care can be given, but if the dog’s injury requires immediate veterinarian attention we can transport the dog to a veterinarian.

What if my dog has medical conditions?

Any medical conditions will be evaluated during the temperament test. Whether a dog is missing a leg or blind in one eye, they are still assessed equally during their temperament test to determine their comfort and safety in the daycare environment. If a dog has an allergy it will be specifically documented on their file.

What is kennel cough? What is done to prevent it?

Bordetella, also known as kennel cough, is a highly contagious upper respiratory disease which is spread by an airborne virus. Just as in the case of the common cold, Bordetella is not cured but must run its course. Unfortunately no amount of supervision, sanitation, or personalized care can always prevent a dog from contracting an airborne virus. All About Dogs takes all possible steps to reduce the risk by requiring yearly or biannually immunization , based on the recommendations of the dog’s vet, for any dog visiting our facility. It is important to know that there are over 100 strains of Bordetella. The vaccine is more effective against some strains than others, while some strains aren’t even included in the vaccine. Through our efforts we strive for a clean and healthy environment.

Grooming FAQs

What is included with a bath?
Bath packages include a bath, blow dry, nail trim, ear cleaning, brush out, trimming of paw pads and sanitary areas as needed, and light outline (feather) trimming on applicable breeds.
What is included in a full service groom?

Full service grooms include a bath, blow dry, nail trim, ear cleaning, brush out, trimming of paw pads and sanitary areas, and FULL BODY haircut of any length.

My dog just needs a maintenance clean up. Is there something between a bath and full service groom?

Feet, Face & Tail packages are available and include everything in the bath package as well as an extended trim-up. Prices fall somewhere between those of the bath and full service groom packages depending on the amount of trimming required.

What are the prices based off of?

Prices are based on the size of the dog, length and condition of the coat, difficulty of the cut and temperament of the dog. Additional fees apply for add-ons such as nail grinding or large amounts of de-matting, etc.

Why does it cost so much?

Our groomers use very high quality, natural products on every dog. Unlike many grooming salons we schedule spa-style, allowing for each dog to receive special attention and spend minimal time waiting in crates, but this does not allow us to see a large amount of dogs each day. The cost reflects the personalized, lower stress experience of AAD grooming.

I don't want the nails cut or ears cleaned on my dog. Does it cost less this way?

Our packages are not itemized so there is no price break for refusing individual aspects of the grooming.

Are your groomers certified/licensed?

There is currently no legal state certification or licensing for groomers in Ohio. All of our groomers have attended a credible grooming school and/or completed a grooming apprenticeship. They are all enthusiastic about their jobs, gentle and patient with their canine clients and strive to maintain the highest standards of safety and quality.

I just want a trim. Will the groomers shave my dog?

Not if the dog isn’t matted. The groomers always do their best to leave the coat as long as the owner wants it, but only a certain amount of de-matting can be done before it becomes too painful for the dog. The groomers will NOT put the look of the groom before the safety and comfort of the dog. If the coat is deemed too matted to be saved, the groomers with obtain permission from the owner before proceeding with a shave down either in person at drop-off or via phone call if the matting is discovered once grooming has commenced.

Do you do anal glands and ear hair?

We do not offer anal gland expression. We do offer ear hair removal for an additional fee but highly recommend that owners discuss with their veterinarian whether their dog should have this service performed by a groomer or by a medical professional. Many vets prefer to remove ear hair themselves or not at all.

My dog is in show coat / I would like my dog hand-stripped / hand-scissored.

We specialize in low-maintenance, mid-length pet grooms and do not generally offer these services.

How long will it take to groom my dog?

In general, most dogs are out within a few hours. It varies between each individual dog depending on their size, coat type and what they are having done. It varies even more so from day to day depending on what other dogs are on the schedule. One large hairy dog can substantially slow down the progress of the rest of the day, while a day full of baths and small, easy grooms will generally move along quite quickly. A groomer will call as soon as the dog is finished and ready to be picked up.

Can I bring my dog in later or earlier than the scheduled appointment time?

The client is always welcome to drop their dog off a bit early, but this will not affect the pick-up time as the groomers will still not necessarily be able to start the dog any earlier than the scheduled appointment. The groomers cannot accept dogs arriving later than the scheduled appointment time unless the appointment slot after is available. For example, a client needing to arrive at 9:30 needs to be scheduled in the 10am slot. If the slot is not available a different time or day needs to be considered.

I have to drop off or pick up SEVERAL hours before or after my scheduled appointment?

Long stays in the grooming salon where a substantial amount of the time is not spent actively being groomed may require a daysit fee.  For dogs  needing to stay for an extended period of time doggy daycare is an option for dogs that have passed the temperament test or daysits in our kennel. We also offer a taxi service to / from your home by appointment.

Can my dog be done straight through?

Yes, we can accommodate straight through appointments though they need to be scheduled carefully. The first appointment of the day is the only time that we can guarantee straight through service. It can be done later in the day but needs to be scheduled personally by a groomer.

Can I stay with my dog?

Except in cases where there is a medical or temperament concern, we do not generally allow owners to remain with their dogs in the grooming room. It is a safety concern as it is already crowded in the salon without an extra body, along with the fact that most dogs are more excitable with their owners present. Appointments of this sort need to be scheduled personally by a groomer.

Can I wait for my dog?

Clients are welcome to wait but the groomers ask that the client stays away from the window and door of the salon as at the sight of their owner dogs tend to become excitable and hard to groom. Clients wishing to wait should be scheduled in the first appointment of the day so that the dog can be done straight through with minimal wait time.

My dog has been kicked out of other grooming shops / needs to be sedated / has a major medical concern.

This will be determined on a case-by-case basis. We are almost always willing to try to groom any dog at least once. These are all concerns that need to be addressed and scheduled personally by a groomer.

Do you require vaccines?

Grooming clients are held to the same vaccination policy as our other in house guests.  We require vaccinations for Rabies, Leptospirosis, Bordetella, and Distemper-Parvo Combo.  We also require a negative fecal test done annually.