CUSTOMER NOTICE COVID-19 PROTOCOLS
CURBSIDE PICK-UP & DROP-OFF
We are limiting entry into the facility to 3 customers at a time. Please look through the window before entering. Our curbside pick-up and drop-off is available for all services. Please call when you arrive 440-708-1364 for curbside assistance
MASKS ARE REQUIRED
Any entry into the facility will require the use of a mask. This includes entry into our training facility for all private and group dog training. If you forgot your mask please call 440-708-1364 for curbside assistance.
Overnight boarding reminders
Please bring no more than 1 bedding item and 1 toy item per family dog. Only items that can easily be laundered or hand washed are permitted. This policy does not apply to food or medication. We reserve the right to send home any items upon arrival. Please be prepared to review your check-in information over the phone when we call to confirm your next day arrival.
taxi & In-home Services
If you have schedule a pick-up or drop-off, please have your dog in a location nearest to the door we are entering to limit our entry into your home.
For payments, please save your credit card to your client portal or call ahead. If you prefer to pay by cash or check, have your payment ready when you arrive.
New Weekday Hours
Monday – Friday
Store Hours: 8:00am – 6:00pm
Daycare Hours: 7:00am – 6:00pm
With a 1 hour nap time daily from 12:00-1:00pm
These changes will not affect our weekend hours. This change goes into affect November 1st, and will remain our new permanent hours. If you are unable to arrange pick up by 5:30pm, we encourage you to use our taxi service. Any after hour departures must be arranged ahead of time, and will be sent to our overnight boarding area for pick up by 7pm.
Effective November 1, 2020
We are resuming our overnight boarding cancellation & deposit policies